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Can't reset my password

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‎11-24-2024 15:38 - last edited on ‎11-25-2024 07:05 by Fitbit Moderator

‎11-24-2024 15:38 - last edited on ‎11-25-2024 07:05 by Fitbit Moderator

I am not receiving the email to reset my email.


Moderator Edit: Clarified subject

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‎11-25-2024 07:07

‎11-25-2024 07:07

Hi there, @Cgould02. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. I'm sorry to hear that you're still unable to reset your password. 

If you tried to reset your password, please keep in mind the following:

  • An email is sent to the email address you entered.
  • If you don't receive the email, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder. Try completing this step again and check all your email folders.
  • If after an hour you don't receive your email, contact Customer Support.

For more information, see How do I change or reset my Fitbit password?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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1 REPLY 1

‎11-25-2024 07:07

‎11-25-2024 07:07

Hi there, @Cgould02. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. I'm sorry to hear that you're still unable to reset your password. 

If you tried to reset your password, please keep in mind the following:

  • An email is sent to the email address you entered.
  • If you don't receive the email, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder. Try completing this step again and check all your email folders.
  • If after an hour you don't receive your email, contact Customer Support.

For more information, see How do I change or reset my Fitbit password?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes