Can't set up notifications on my Versa 4

[Kiakitty]

I have a Fitbit Versa 4.  When I initially setup the watch and connected to my phone, I didn't want to have text and calls to my phone.  Now I am unsure how to set up the text and calls.  My phone is a Samsung Galaxy Z Fold 3 android.  When I go to bluetooth on the phone, Versa 4 is listed and when I try to choose it a message comes up saying an app is needed to use this device.  What app do I need?

When I go to connected devices, I chose call and text on other devices just now.  Please help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kiakitty. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

Please try the steps below:

• Unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Versa 4.
• If there is no connection, restart your Versa 4.
• Set up notifications again. 
• Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Versa 4 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

[Kiakitty]

Hello,

I have now paired my fitbit to my phone.  The thing I have not been able to do is answer the phone on my watch.  I push to answer but it doesn't work so I end up answering on the phone.

Thank you.

[MarreFitbit · Accepted solution]

@Kiakitty Awesome! I'm glad to hear that you managed to set up your Versa 4.

Regarding the call notifications, please see Why don't on-wrist calls work on my Fitbit device?