help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update my Versa 4

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-29-2023 21:04 - last edited on ‎12-30-2023 02:22 by Fitbit Moderator

‎12-29-2023 21:04 - last edited on ‎12-30-2023 02:22 by Fitbit Moderator

Unable to update the watch. Tried rebooting, turning phone off and on, Bluetooth on and off. Still doesn't work. 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎12-30-2023 01:10

‎12-30-2023 01:10

Hi, @Ijuesu , welcome to the community, I'm going to move your post to the Versa 4 board where I'm confident community members will be happy to assist you.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎12-30-2023 02:25

In response to Gr4ndp4

‎12-30-2023 02:25

Hi there, @Ijuesu. Welcome to the Fitbit Community Forums. It's sad to hear that your Versa 4 is still not updating despite all the steps you tried. I'll do my best to help you with this. 

To better assist you, please confirm whether you tried all troubleshooting steps provided in this help article Why can't I update my Fitbit device?

@Gr4ndp4 Thank you for moving the post to keep the forums organized. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎12-30-2023 02:41

In response to MarreFitbit

‎12-30-2023 02:41

I've been trying to update my brand new Versa 4 for DAYS! Even tried connecting to my laptop but nothing is happening!  😭

20231230_201025.jpg

Best Answer
0 Votes