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Fitbit App won’t allow manual logging.

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‎08-05-2024 21:48

‎08-05-2024 21:48

I was out on a 40 minute walk and at 9:02 the app stopped tracking it. Since then I cannot manually add anything. I want to finalize my goals for the day by adding my water, final food, fix my walk information but when I hit ANY button nothing happens. It’s syncing steps. 

I have done the whole log out, force close, restart phone and nothing has worked. 

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‎08-26-2024 15:12

‎08-26-2024 15:12

I have a similar issue. I try to enter my treadmill distance. My steps go up as I think they should. But my mileage doesn’t. When I add a mile it initially shows up but then disappears as soon as it synchs again. Very frustrating. I’ve called customer support and they haven’t been much help 

Anyone have any ideas? 

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