Fitbit UK phone number

[Flosnana]

Hi, I’m hoping someone can help. I’m waiting for a replacement charger for my Versa 4 which was requested around two weeks ago. Since receiving an email saying there was a delay in processing I haven’t heard anything at all. I’d like to contact customer services to find out when my replacement is being sent but I can’t find a way of doing that. Does anyone have a contact number or an email address please? Many thanks,

Moderator Edit: Clarified subject.

[Odyssey13]

Hi @Flosnana 

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Flosnana]

Hi,

Thanks for your post. The UK number you’ve provided tells you to go to a
website that is of no help to me. I’ve spent an hour basically getting
nowhere. The one operative spoken to gave me the same phone number. Their
customer service support is woefully poor.
Thanks anyway

[Odyssey13]

@Flosnana  I'll see if a Moderator can help with that information. Have you tried the live chat function?

[Flosnana]

Hi yes I have, they just provide the same phone number you have, which has
been of no help. It’s incredibly frustrating being given no help from what
they laughably call customer support.
I appreciate any assistance you can provide, thank you

[AndreaFitbit]

Thanks for getting back to us @Flosnana. I'll be glad to assist with your UK contact number query.

I set my user on your country and got the same phone number that @Odyssey13 shared with you. I would recommend contacting us back through the chat channel so our team can provide you with your order information. 

Thanks for the heads up and your advise @Odyssey13.

[Flosnana]

Hi,
Thanks for your message, it appears that my request has been noted as I’ve
received an email telling me that a replacement has been ordered for me.
I’ve been here before on May 10th so I’m not holding my breath. I’m
actually quite shocked at how poor their customer support has been, I’ve
been passed from pillar to post, given useless information and not
receiving what I requested initially.

[AndreaFitbit]

Thanks for getting back to us and for your feedback @Flosnana. I'm sorry that you're not receiving what you requested initially. Your comments are really appreciated. 

We look forward to get you back on track.

[Flosnana · Accepted solution]

Hi,

Happy to say that I’ve received my charger today, so someone somewhere
within the company did their job.
I appreciate all the help offered ☺️

[AndreaFitbit]

Hi @Flosnana. Thanks for getting back to us and for letting us know that you received your charger today. 

I'm happy to hear that you're back on track.

Have a lovely day!