Fitbit Versa 4 not turning on

[Shahkhushi]

It's just 2 months I have purchased versa 4 and now suddenly it's turned off after putting on charge also it's not turning on not expected this after paying 20k for such a we'll know brand fitbit 

Moderator Edit: Clarified Subject 

[Guy_]

Hi @Shahkhushi - try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start.

Also check How to check charge cable - Sense 2/ Versa 4 won't charge, won't start or blank screen

If neither help seek a warranty replacement.

[EstuardoFitbit]

Hi there, @Shahkhushi. Welcome to the Fitbit Community Forums. @Guy_ Your advice is really appreciated. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Shahkhushi]

i did all the thing but still its not turning on

[EstuardoFitbit]

@Shahkhushi It's good to have you back here.

I appreciate the case update you provided. I can advise you to maintain a line of communication open with our support staff, as they will be able to provide you with the best potential resolution.

I'm hoping we can quickly get you back on track.

[johnshoebag]

Hi,

Am having the same problem!  Bought mine in August, it turns on, but will go no further.  sometimes red x appears.  I can past the language section, then nothing else.