help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit app is not showing my data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-03-2024 18:08 - last edited on ‎06-04-2024 08:17 by Fitbit Moderator

‎06-03-2024 18:08 - last edited on ‎06-04-2024 08:17 by Fitbit Moderator

What is going on with the Fitbit app? Steps are not being recorded, calories not recorded, as well as activity.


Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎06-03-2024 20:01

‎06-03-2024 20:01

Hi @ML1097 - did you check if your watch is syncing properly? See Why won't my Fitbit device sync?

Author | ch, passion for improvement.

Best Answer
0 Votes

‎06-04-2024 08:22

In response to Guy_

‎06-04-2024 08:22

Hi there, @ML1097. Thanks for stopping by in the Fitbit Community Forums. I'm sorry to hear that your Fitbit app is not showing your data. I understand your concern, we're here to help you!

In addition to @Guy_'s recommendation, I'd like to know if your Fitbit device is still paired to your Fitbit account? Please note when there is no Fitbit devices associated with your account, core statistics, such as "steps", will not be shown. To make sure your Fitbit device has recently synced, go to your Fitbit app and tap the Today tab, and then tap Devices. Keep in mind that your Fitbit device uses the time of the device you're syncing with. 

If you need to repair your Fitbit device, please see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes