Versa 4 won't show the correct time

[LDG1963]

Issues with versa 4 since it was purchases in November 23.  Everything I call in always want to do same steps.  My Issues  versa doesn't keep time correct. I have probably called in like 10 times and have did everything even factory reset. Was told after I did factory reset would receive a different watch. I have never had this kind of customer service. When you call can't even understand the representative.  Will not buy another fitbit even know I have had previous watches with little or no problems. FRUSTRATED!


Moderator Edit: Clarified subject

[Guy_]

Hi @LDG1963 - if your watch is not working after a factory reset, chat via the Fitbit App, Help & support section, Contact Customer support and write you are requesting a warranty replacement.

A watch that loses time is faulty, and if it doesn't sync properly can't hope to keep the time right.

As syncing may also be an issue see Why won't my Fitbit device sync?

[LDG1963]

I have called multiple times and watch under warranty and I'm getting know we're with them. Have emailed supervisor. 

[MarreFitbit]

Hi there, @LDG1963. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not showing the correct time. I understand how annoying this can be, we're here to help you! 

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 4 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance! 

@Guy_ Thanks for your help and advice!