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Fitbit app won't load

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‎10-08-2023 06:51 - last edited on ‎10-09-2023 04:39 by Fitbit Moderator

‎10-08-2023 06:51 - last edited on ‎10-09-2023 04:39 by Fitbit Moderator

I can't get to the gallery to adjust any settings....the app home page goes round and round....get nowhere


Moderator Edit: Clarified subject

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‎10-09-2023 04:42 - edited ‎10-09-2023 04:43

‎10-09-2023 04:42 - edited ‎10-09-2023 04:43

Hi there, @MissJig. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit app. 

If you haven't done so yet, please try the following steps:

  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app


If the above doesn't work, may I know if the Fitbit App Gallery app is the only section not working? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎10-09-2023 04:42 - edited ‎10-09-2023 04:43

‎10-09-2023 04:42 - edited ‎10-09-2023 04:43

Hi there, @MissJig. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit app. 

If you haven't done so yet, please try the following steps:

  • Log out of your Fitbit app
  • Force quit the app
  • Turn off the Bluetooth
  • Shut off your phone and turn it on after 1-2 minutes
  • Turn on the Bluetooth
  • Log back into your Fitbit app


If the above doesn't work, may I know if the Fitbit App Gallery app is the only section not working? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer