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How do I return the Versa 4?

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‎07-01-2023 02:22 - edited ‎07-01-2023 02:22

‎07-01-2023 02:22 - edited ‎07-01-2023 02:22

Hi

As indicated in my previous post, I want to return the Versa 4 which I received yesterday due to subpar funcionalities compared to the Versa 3 which I am planning to get instead. 

However it is less than obvious how to achieve that. The "my orders" page has the versa 4 there with a large button stating "Return Item(s)" but when you click on it you end up on the general help home page (https://myhelp.fitbit.com/s/home) which is not what the button states. 

Does anybody know what is the actual process to return the Versa 4? I do not want to get caught up. 

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‎07-01-2023 08:27

‎07-01-2023 08:27

Hello there, @cuisquare. Thanks for stopping by in the Fitbit Community Forums.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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