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Lost my Versa 4 overseas

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‎03-22-2024 00:16 - last edited on ‎03-22-2024 04:05 by Fitbit Moderator

‎03-22-2024 00:16 - last edited on ‎03-22-2024 04:05 by Fitbit Moderator

Lost my versa 4 overseas and my only concern is my debit card that is connected to it with google pay.

Does the fitbit lock itself if someone enters the wrong pin multiple times?

Moderator Edit: Clarified subject

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1 BEST ANSWER

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‎03-22-2024 04:04

‎03-22-2024 04:04

Welcome to the Fitbit community, @HydroCN!

Sad to hear what has happened to your Versa 4.
In case your device has been configured using Fitbit Pay for mobile Payment, I'd recommend to disconnect your device from your account. You can do that in your device's settings on your Fitbit dashboard.

If your Versa 4 has been configured for Google Wallet, please check this to see how to remove the corresponding card:

Edit, reorder, or remove payment methods 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7

View best answer in original post

Best Answer
2 REPLIES 2

‎03-22-2024 04:00

‎03-22-2024 04:00

Hello @HydroCN and welcome to the Community.  So sorry this happened to you.  First, don't remove your Versa 4 from your account until this is all sorted out.

  • Your Fitbit will lock after 10 incorrect PIN code tries
  • You can remove your debit card from your wallet in your Fitbit app  Help article 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-22-2024 04:04

‎03-22-2024 04:04

Welcome to the Fitbit community, @HydroCN!

Sad to hear what has happened to your Versa 4.
In case your device has been configured using Fitbit Pay for mobile Payment, I'd recommend to disconnect your device from your account. You can do that in your device's settings on your Fitbit dashboard.

If your Versa 4 has been configured for Google Wallet, please check this to see how to remove the corresponding card:

Edit, reorder, or remove payment methods 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer