My experience with Fitbit devices

[Kris-B04]

I've been using Fitbits for years. Over the last few years, since it's acquisition by Google, this product has gone in the dumps! The "better quality" watches only last a couple years and all you get from Fitbit is "Oh I'm so sorry! Here's a discount code to buy another trash product of ours." Why spend the money on "better quality" products only for it to last maybe 2 years before you have to get another. 

Moderator edit: updated subject for clarity

Moderator edit: formatting

[MarreFitbit]

Hi there, @Kris-B04. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the inconveniences you have had with your Fitbit devices. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Please note that our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy  is set into providing as much coverage as we can. For more information about our warranty, see fitbit.com/legal/returns-and-warranty 

I've seen you contacted our Support Team before posting here and they've already assisted you. Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Fitbit devices and also want to find a resolution to your issue, my best advice is to keep the conversation with our team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. 

Thanks in advance!