help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My experience with Versa 4 and Customer Service

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2023 12:44 - last edited on ‎09-07-2023 04:17 by Fitbit Moderator

‎09-06-2023 12:44 - last edited on ‎09-07-2023 04:17 by Fitbit Moderator

I purchased Versa 4 less than 3 months ago.  I've had to get a warranty replacement THREE TIMES.   First it just would not get powered up; then the next one would not sync and showed the wrong time; then on the third one's Display Options greyed out limiting ability to change the watch face, plus a number of other options.   I don't look forward to having to get a warranty replacement on a monthly basis for the next 9 months.

I've asked for a refund, but Fitbit won't give me one since it is 45 days past my original purchase. Is anyone else having this many problems? 

Moderator Edit: Clarified subject

Best Answer
5 REPLIES 5

‎09-07-2023 01:05

‎09-07-2023 01:05

Hi @PF16606 - these issues could just be settings.

Did you try to pull down on the watch face and turn off all icons?

Author | ch, passion for improvement.

Best Answer

‎09-07-2023 04:25

In response to Guy_

‎09-07-2023 04:25

Hi there, @PF16606. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post. We‘re taking your comments and sentiments in regards to our products and services into consideration. @Guy_ Thanks for trying to help!

Please note this kind of inquiries is handled with our Customer Support only. Since you have reported this matter to them already, please note there's nothing left we here in the community can suggest other than waiting for them to update your case for further instructions. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-07-2023 08:38

In response to Guy_

‎09-07-2023 08:38

I did everything tech support asked me to do. Will keep this in mind when it happens again

Sent from my iPhone
Best Answer
0 Votes

‎09-28-2023 07:49

‎09-28-2023 07:49

Yes, the Versa 4 is a defective **ahem**. FB did replace my original unit, but would not refund.  

The first unit wouldn’t sync properly, battery life was terrible and the GPS wouldn’t record distances accurately.  

The replacement solved the sync issue, but battery life and GPS still suck.

On the positive note, the graphics are nice compared to Versa 2, but wishing I had my Versa 2 back.

Best Answer

‎09-30-2023 10:19

In response to DisapntdFitter

‎09-30-2023 10:19

I've had 3 different Fitbits since I got an Inspire 2 from Argos with last year's bonus from work.

Then I upgraded to an Inspire 3, that eventually went out of date so I got a Versa 4 via O2 Rewards.

A few weeks ago that wouldn't charge any more, I contacted FB support, and on the 15th I sent it back via FedEx UK to somewhere in California, US, that was obviously just over a fortnight ago and I don't have a tracking number or anything to show for it!

 

Best Answer