I've been in contact multiple times with Fitbit about my issue. My Fitbit won't sync with the app. I've done everything possible and this is my last effort. I get the notice that its unable to due to the Fit bit has been locked. This may happen if a device is reported lost or if a warranty has been replacement has been issued. Back in April of 24 my old Versa 2 no longer worked. Fitbit was great since even though it was out of warranty they gave me a coupon to buy the new Versa 4. I took advantage of that and have been very happy with it. Now they are saying they replaced the model that I've had since April. I originally contacted on 8/12 and they said a supervisor would reach out in fourty eight- seventy two hours via email. No email. I've called and been hung up on (to be fair it might have been a simple disconnect). Message them on X and they said its been escalated and to just wait for a supervisor. Am I being unreasonable that its been over a week going on 2 and I've heard nothing.
Moderator Edit: Clarified subject
