Versa 4 not charging

[Marrakechrosie]

I bought my Versa 4 a year and a half ago and have loved it until recently when it wouldn't charge. I contacted customer service and after trying a series of trouble shooting steps, nothing worked. it was identified that I could receive a replacement under the warranty and i recived clear instructions on how to return it. I followed instructions, snet my fitbit and charger and was able to track everything. Within 5 days, I received the replacement - great! However, no charger was in tha package and therefore I still have no fitbit. Contacted customer service again and apparently this issue needs to be reviewed with the higher level supprot team for further assistance. Really? I just want my charger back (assuming that was not the problem with the original fitbit) or a replacement. Still waiting for a response from the higher level support team. What would have been great support has now turned into a fiasco. @Fitbit, for info the case number is: 

Chat transcript for case: 3-5884000037270

 Please can you return my charger OR update me on when I can expect it OR explain what the issue is here. 

[EstuardoFitbit]

Hello there @Marrakechrosie, welcome to the Fitbit Community. 

I understand your frustration with the situation. Our team will handle your case directly, please keep in mind that only them will be able to arrange the charge to be sent.

Please continue to work with them to resolve this issue.

[Marrakechrosie]

Thank you for your reply @EstuardoFitbit 

I realise that only the fitbit team can arrange for my charger to be returned however, I hoped that by posting on here, some action would take place - which it hasn't. I don't need to work with them to resolve the issue, they are aware that I didn't get my charger back and said they would email me - which they haven't. It seems absurd that a replacement device was sent within a few days but the return of something which belongs to me is an issue.