My new Versa 4 records about 40 percent of my steps.

[pututo]

I just replaced my versa 2 because my versa 2 was only recording about 75 percent of my steps. So I bought the versa 4. And it records about 50 percent of my steps.

I’m so disappointed. I’m ready to sell them both and purchase a more accurate smart watch that’s NOT a fitbit. Any recommendations? At this point I’m so frustrated with Fitbit. I’m a metrics person so I like to know my daily steps.

[HorareyFitbit]

Hi @pututo, welcome to our Community is nice to have you here!

I see what you are going through with your Versa 4 tracking your steps. 

Could you tell me which app version you have to see if maybe an update could help to solve your situation. How do I update my Fitbit device?

I that is not helpful for your case I can recommend you to try a restart of your device with help of this article.

This other article might help you also to understand better how to track correctly your steps. How do I track my steps with Fitbit with my phone?

[HorareyFitbit]

Hi @pututo, welcome to our Community is nice to have you here!

I see what you are going through with your Versa 4 tracking your steps. 

Could you tell me which app version you have to see if maybe an update could help to solve your situation. How do I update my Fitbit device?

I that is not helpful for your case I can recommend you to try a restart of your device with help of this article.

This other article might help you also to understand better how to track correctly your steps. How do I track my steps with Fitbit with my phone?