New Versa 4 HELP

[Shiloh09]

Purchased new Versa 4. It completely charge overnight. Have been trying to sync with Fitbit app on my Samsung Tab A9+ all morning! The tablet runs with Android version 16, which is compatible according to everything I've read. I have restarted the tablet, checked for Fitbit App updates. Deleted my previous Fitbit 2 from the app. I've logged in through my google account. I have shut down and/or restarted my tablet multiple times. I re-started the Versa watch several times. After restarting the watch, the Fitbit logo appears. I believe it is paired with my tablet, but data will not sync to the app, nor is there even a display on the watch...just a black screen. Pushing the side button does no good, nor does swiping. Please enlighten me! My previous Versa was not this difficult! Help!

[Shiloh09]

I will also say that the Bluetooth on my tablet is definitely turned on. Turned that off and on several times too. There has even been a window that says sync, but after a couple minutes, it says it is "taking longer than normal" and then finally says for some reason there is no connection but doesn't identify the reason!

[MarioSFitbit]

Hi @Shiloh09 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that you are experiencing this issue regarding the Versa 4 black screen. 

Please verify that you are running the latest firmware update for your Versa 4: Update your Fitbit device.

(You can find here the latest versions and improvements: What's changed in the latest Fitbit device update?)

Read and follow the steps explained here: How to fix a blank, unresponsive, rebooting, or flickering Fitbit device screen.