New Versa 4 requires an update

[mwansten]

My new Versa 4 is requiring an update...It has been an hour and nothing 

Moderator Edit: Clarified subject.

[JuanFitbit]

@mwansten A warm welcome to the Community! Thank you for your message. 

Please make sure that your mobile device has a strong internet connection. 
For the best results we recommend that no other Bluetooth device should be connected or near the phone/tablet. 

How far did you get on the update?

If you haven't done so yet, please have a look at this: How do I update my Fitbit device?

Why can't I update my Fitbit device?

You'll find some tips, that have helped a lot of users. 

[mwansten · Accepted solution]

Thanks! I ended up un-installing the FitBit app and installing it again.  It connected and all is great.

[JuanFitbit]

@mwansten Thank you for your reply and the good news. 
I'm glad to read that reinstalling the Fitbit app helped. 

Please visit our discussion forums. There you'll find many users interested in fitness, healthy eating, or better sleep, who share many tips. They'll be happy to meet you there.