Versa 4 frozen after charging

[LianeS]

I charged my versa 4 and now I  can’t toggle the screen to see my steps or get settings to turn it off for a reset.

[Hotday]

My Fitbit has done the same 

it is frozen 

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I have reset it 

still not working 

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Moderator edit - merged messages

[MarioSFitbit]

Hi @LianeS welcome back to the forums. @Hotday warm welcome to the Community. 

I appreciate your messages, and I'm sorry to hear that you are experiencing this issue regarding the frozen screen of your devices. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

Thank you for the troubleshooting steps you tried. 

Firstly, I suggest you to verify if you are running the latest version of the Fitbit app. In order to update your Fitbit app, please read and follow the steps shown here: How do I update the Fitbit app?

Usually, this kind of situation is solved by following the next steps (even if you already performed any step, the order to follow it's important): 

• Manually sync your device: How do I manually sync my tracker or watch?
• Restart your device: Press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.
• Change the clock face: How do I change the clock face on my Fitbit device?

[LianeS]

The reset worked, thank you.

I was unaware to hold the button until the Fitbit logo came up.  I always reset it by swiping and going to settings. 

[MarioSFitbit]

Hi @LianeS ! 
I'm glad to know that the restart procedure worked for you.
I appreciate your message and confirmation. 

Let me invite you to our Health & Wellness board where you can make new friends, create topics and share your experience while reaching your goals.

[ayaashpaw]

can we please get a versa 5 already ?