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New Versa 4 won't sync

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‎12-27-2022 14:13 - last edited on ‎12-27-2022 15:15 by Fitbit Moderator

‎12-27-2022 14:13 - last edited on ‎12-27-2022 15:15 by Fitbit Moderator

New Versa 4 Fitbit not syncing with my fitbit app.

 

Moderator Edit: Clarified subject

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‎12-27-2022 15:34 - edited ‎06-17-2023 04:54

In response to Talahthas

‎12-27-2022 15:34 - edited ‎06-17-2023 04:54

Hi there, @HankCF. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

I was wondering the same as @Talahthas. May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up your Versa 4. For instructions, see How do I set up my Fitbit device? and if needed, see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎12-27-2022 14:22

‎12-27-2022 14:22

@HankCF Welcome to the Fitbit community!

Sad to hear that you're having sync issues with your new Versa 4. To be able to assist you, information about what phone and operating system you're using with the Fitbit app would be nice.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎12-27-2022 15:34 - edited ‎06-17-2023 04:54

In response to Talahthas

‎12-27-2022 15:34 - edited ‎06-17-2023 04:54

Hi there, @HankCF. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. 

I was wondering the same as @Talahthas. May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

On a side note, please know if you're an Android user, you can't use MobileTrack in addition to a Fitbit device. For more information about MobileTrack, see How do I use Fitbit MobileTrack?

If you have MobileTrack linked to your Fitbit account you'll need to remove it in order to set up your Versa 4. For instructions, see How do I set up my Fitbit device? and if needed, see Why can't I set up my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes