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Can't set up my new Versa 4

yesterday - last edited 4 hours ago by Fitbit Moderator

yesterday - last edited 4 hours ago by Fitbit Moderator

Just got my new versa 4 and I can’t set it up. It won’t sync fully or allow me to swipe the face. Very frustrated. Have followed all troubleshooting hints (uninstalled and reinstalled, forced quit and restart, disconnected from Bluetooth and then repaired, switched phone on and off). Please advise on what I can do to make the **ahem** thing work! 

Moderator Edit: Clarified subject

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4 hours ago

4 hours ago

Hi there, @Eal195. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Versa 4 is not connecting. I understand how you must be feeling, I will do my best to help you with this!

To better assist you, please confirm that you've tried all troubleshooting steps provided in this help article Why can't I set up my Fitbit device?

Please keep in mind that if your Versa 4 is not set up in your Fitbit account, it won't sync nor allow you to change the clock face. 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


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