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Not counting calories correctly

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‎01-12-2024 15:42

‎01-12-2024 15:42

I just got a Versa 4 on Monday after only ever having a One (they should have never discontinued the One). For the first few days it was counting my calories burned fairly well, though for the past couple of days it showed no variation by hour. Today, despite having recorded about 19k steps it is only showing that I burned about 1,150 calories. I chatted with Fitbit Support and after restarting the Versa with no success their only solution was for me to see if it self-corrected in the next 24 hours. Does anyone here have a better solution?

Thanks.

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‎01-13-2024 08:42

‎01-13-2024 08:42

I have the same problem ! Sometimes it will count my calories in the right way, sometime not… I think it started when there was the last update. 
I hope it will be fixed soon ! 

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‎01-29-2024 14:58

In response to candicebr

‎01-29-2024 14:58

Now my Versa isn't even tracking calories. As of about 6:00pm I have walked around 16.5k steps and 54 equivalent flights of stairs and my calories are showing that I have burned about 1.1k. This works out to about 62 calories per hour which is what I burn if I don't move. What is going on here?

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