Notifications are not coming through my Versa 4

[TeresiaW]

Can't get notifications on my Fitbit Versa 4 to work properly. It says the service is not running and the phone needs a reboot, which doesn't help. Have checked the permissions in the phone and that there is no battery saver mode on. It's not on sleep or do not disturb mode. Have an Android phone. Has anyone had the same problem and solved it? A notification pops up every now and then, but just a short while later it stops working again. Test notifications work. I have gone through the troubleshooting guide.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @TeresiaW. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. 

I'd like to provide the following steps that actually work for Huawei users, but even if you have a different brand I'd still suggest giving them a try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

[TeresiaW]

Thank you very much! Found auto-launch and now it been working all afternoon! 

[MarreFitbit]

@TeresiaW Awesome! I'm glad to hear that the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.