Notifications are not coming through my Versa 4

[LuluDA88]

I bought my versa 4,  3 days ago, and I have been having issues with the app notifications not showing up on my Fitbit versa 4. Every time I swipe up from the home screen it tells me "no notifications". Although I know I have from my phone's display. 

I also go to the profile section on the Fitbit app and see that I have a band at the top with red text telling me "Notifications service is not running. Phone restart is required...". I have restarted my phone countless times, uninstalled and reinstalled the app at least 5 times, factory reset the Fitbit device 3 times. Still no notifications. 

I have tried every troubleshooting option available on Google, YouTube and Fitbit forum and still no notifications. 

The watch wasn't cheap and quite frankly I'm feeling severely ripped off at the moment. I have definitely not gotten my monies worth. Please help!

Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @LuluDA88!

Sad to hear that you're having issues with your new Versa 4. Before we go into detail, please have a look here to check if your phone meets Fitbit's current system requirements:

Fitbit System Requirements 

[MarreFitbit · Accepted solution]

Hi there, @LuluDA88. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Versa 4 before reaching out. I understand how you must  be feeling. @Talahthas Thank you so much for your help. 

May I know what Android phone you have? I'd like to provide the following steps that actually work for Huawei users, but whether you have an Huawei, I'd still suggest the following steps:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

[LuluDA88]

Tha KS this seems to have sorted the issue. Thanks for your assistance. 

[MarreFitbit]

@LuluDA88 Awesome! I'm glad to hear the issue is solved now. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!