Notifications are not working on my Versa 4

[Brandonlast]

Received a versa 4 new for xmas, it worked flawlessly on my samsund s22 for 2 days but all the sudden the notification stop working, everything else on the watch works perfect. I have followed through troubleshooting flow charts numerous times, restarted watch and phone, checked Bluetooth, made sure notification options were right on phone and watch. Nothing has fix my issue. Any help?

Moderator Edit: Clarified subject

[Guy_]

Hi @Brandonlast - you are probably stuck in Sleep or DND in the watch Settings, a known issue on original firmware, may be visible or not visible, if the watch is syncing fine.

One way to resolve that is a factory reset and set it up again. This should ensure a later firmware is installed.

[Brandonlast]

So I did this last night and less than 24 hours later the watch is not giving notifications again. I think its time to return this watch.   Thanks for the reply. 

[MarreFitbit]

Hi there, @Brandonlast. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your new Versa 4 is not receiving notifications. I understand your concern, we are here to help you! @Guy_ Thank you so much for your suggestions. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[Brandonlast]

I did that and I got the same results, after a day or less it stopped working. I already returned the watch.