Same data for consecutive days

[Briantreadwell]

My step total today is the same as the previous 3daysand if I do more steps the other days total also increases if I press steps logo it shows true steps for the particular day


Moderator Edit: Clarified subject

[Talahthas]

Welcome to the Fitbit community, @Briantreadwell!

If you have this issue with a specific clock face that is meant to show your step progress, please try if changing the clock face will get this corrected. Here's how to do that:

How do I change the clock face on my Fitbit device? 

If your Versa 4 is working as expected afterwards, you can switch back to the clock face you had selected before.

You might also try restarting your Versa 4 to get things fixed. To do so, first sync your device with your Fitbit app to not lose any data it has tracked so far. Then press and hold your Versa 4's button for around 10 seconds until you'll see the Fitbit logo on it's display.

[MarreFitbit]

Hi there, @Briantreadwell. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your step count data on the Fitbit app. I understand your concern, we're here to help! 

Please note this issue has been escalated, our team has been informed and are investigating this. To follow up on this, please see this thread. Thanks for your understanding, we hope to get you back on track soon! 

@Talahthas Thanks for your help!