Sleep is no longer recalculated correctly

[AngelaBVersa]

I have always had to readjust my start and end times for sleep.  My insomnia means I immediately drop into deep sleep and I consistantly wake about 1-1.5 hours later to pee.  That is usually where the app starts my sleep time.  Up until last month, I could adjust the sleep time to the correct moment and the app would recalculate my sleep pattern. Now i just end up with a big gap and inaccurate data. Is this fixable? The sleep tracking is useless if it isn't accurate.

Moderator edit: clarified subject.

[ManuFitbit · Accepted solution]

A warm welcome to the forums @AngelaBVersa. 

Thank you for taking the time to share with me this information about the difficulty that you are experiencing with your Versa 4. 

Please make sure that you are using the latest version of the Fitbit app: How do I use the Fitbit app?

In addition, try to perform the following troubleshooting steps on the Fitbit app:

• Log out from the Fitbit app.
• Force quit the Fitbit app and reboot your phone.
• Open the Fitbit app and log back into your account.
• Check if the issue is still happening.

[AngelaBVersa]

Hi,I tried your suggestion. App was already up to date and I have automatic restart twice a week on my Samsung galaxy A15. I did the full stop and restart and not only does the sleep not recalculate after adjustment, I lost the food barcode scan (just gone) and the food search function lets you type a word but nothing happens.So i uninstalled and reinstalled the app and made sure I had full permissions. Nothing is fixed.What next?

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Update: the food sections are back. Just the sleep again.

[TansyA]

Hi I am having an issue with my sleep tracking too. I have no sleep score and just a restless and asleep line. None of the data I had before. I have tried rebooting my watch and the instructions you give above and nothing has worked so far. This has only happened the last two days so no idea why. I pay for premium so I can get the sleep data so it’s frustrating when it’s not working. Any other ideas how to fix this please? 

[Fixsleep]

Same issue. Sender did not fix

[Fixsleep]

Same issue. Above did not fix. Any other solutions? No benefit to using if I can’t manually adjust sleep times

[gowgowuk]

Hi, I have had exactly the same issue for a while now. For example, last night, according to fitbit, my night started at 3am instead of 11pm. Editing it this morning, I have now a large empty gap with "no data". Despite the green banner "answered" above, it is not!. Really annoying!

[TansyA]

Just to add I have had my Fitbit replaced as it was still under warranty and the new one is giving me the same issue so it is something to do with the app I assume.