06-08-2024
12:24
- last edited on
06-13-2024
09:18
by
CrisVillaFitbit
06-08-2024
12:24
- last edited on
06-13-2024
09:18
by
CrisVillaFitbit
My Versa 4 has not recorded my sleep score for the past two nights and 9 nights total of the past three weeks. My Fitbit records my time and sleep stages normally every night. I have tried all the tricks. Deleted and Reloaded the app. Rebooted my phone. Logged out and logged back. I talked with help support on the online chat. They were unable to correct the issue as well. This problem started happening after the most recent update of the Fitbit/Google app. I have never had an issue, like this, after an update.
Moderator edit: edited title to clarity.
06-13-2024 09:20
06-13-2024 09:20
Welcome to the Fitbit Community, @Jana30.
Thanks for letting me know about this situation in regards to the Sleep Score not being tracked on your Versa 4.
I recommend you to check this article, there's a part 'Why don’t I see a sleep score?' in which you can check to get this situation improved. Let me know how it goes, please.