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Steps and stairs

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‎09-18-2023 07:15

‎09-18-2023 07:15

I'm frustrated! My Versa 4 isn't calculating my steps or stairs. I've called customer service and I've restarted my fitbit and even done factory settings. Is there anything else that can be done? 

I wish I never got this one. 

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‎09-18-2023 23:32 - edited ‎09-19-2023 04:13

‎09-18-2023 23:32 - edited ‎09-19-2023 04:13

Hi @Monikutty - if you Factory reset and set it up again and it is not functioning properly it may be faulty and can be replaced under warranty. Contact support again.

Author | ch, passion for improvement.

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‎09-18-2023 23:32 - edited ‎09-19-2023 04:13

‎09-18-2023 23:32 - edited ‎09-19-2023 04:13

Hi @Monikutty - if you Factory reset and set it up again and it is not functioning properly it may be faulty and can be replaced under warranty. Contact support again.

Author | ch, passion for improvement.

Best Answer

‎09-19-2023 04:11

In response to Guy_

‎09-19-2023 04:11

Thank you so much! I'll talk to someone again.

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