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Suica recharge issues

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‎06-08-2024 01:49 - last edited on ‎06-09-2024 04:06 by Fitbit Moderator

‎06-08-2024 01:49 - last edited on ‎06-09-2024 04:06 by Fitbit Moderator

I registered a Fitbit account using gmail, but not logged in using google. On May 24, I added the Japanese transportation card SUICA to Versa4 from the Fitbit APP (set region:Japan), and successfully added 5,000 yen through Gpay, but then Trying to recharge on June 7th and 8th failed, with "Error. We're sorry there was a problem processing your request. Please contact Fitbit customer support."  I will be going to Japan soon. Has anyone encountered similar problems?


Moderator Edit: Clarified subject

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‎06-09-2024 04:05

‎06-09-2024 04:05

Hi there, @YJLAI. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue between Suica and your Versa 4. I understand your concern, we're here to help! 

If you see an error message when you try to add funds to Suica:

Make sure your phone has a strong internet connection and try again.

Make sure your Google Wallet account has a valid payment method and funds. For more information on using Google Wallet, see support.google.com. For more information, see How do I use Suica on my Fitbit device?

Nevertheless, I've seen you contacted our Support Team just after posting. Please stay tuned to your inbox, someone will reach out to you shortly! 

Maria | Community Moderator, Fitbit


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