The update button in the Fitbit app doesn't work

[Merry90]

The update button in the fitbit app doesn't work. Either it's not implemented, or the onclick event is cut off.

Moderator Edit: Clarified subject

[Joeym72]

Same… I’ve clicked through all the steps successfully until the update button. And nothing works. I’ve done the reset on everything.. everything is charged up, updated.. synced.. but no go!! Would love to find a solution

[MarreFitbit]

Hi there, @Merry90 @Joeym72. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the update button in the Fitbit app is not working. I understand your concern, I will do my best to help you with this!

To better assist you, may I know whether you're trying to update the Fitbit app or your Versa 4 devices?

In the meantime, please confirm that you've tried all troubleshooting steps provided here Why can't I update my Fitbit device?

[Merry90]

I have done all the troubleshooting steps provided. I have updated the FitBit application to version 4.52 yesterday 09/15/2025, and it still doesn’t work, the Firmware Update button simply does not apply. I should mention that the application is on IOS and this is not the first time I have updated, I have updated years ago and it worked! Thanks in advance.

[Joeym72]

Hi! My actual Fitbit devise