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Versa 4 not connecting

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‎09-22-2025 11:51 - last edited on ‎09-22-2025 15:15 by Fitbit Moderator

‎09-22-2025 11:51 - last edited on ‎09-22-2025 15:15 by Fitbit Moderator

My FitBit Versa 4 suddenly stopped connecting; and the watch screen is stuck. I’ve only had this device for a month; and disappointed to see this happen so soon after purchase. 

Is there a customer service number to troubleshoot this issue?

 

Moderator edit: clarified subject.

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‎09-22-2025 15:09 - edited ‎09-22-2025 15:09

‎09-22-2025 15:09 - edited ‎09-22-2025 15:09

Welcome to the forums @FitMommy1. 

Thank you for providing the information regarding this difficulty that you are experiencing with Versa 4. Sorry to know about this situation.

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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