Touch screen takes multiple touch Versa 4

[Lukien]

Hello,

After the last upgrade of the device, the touch screen has problem: it seems to perceives an extra touch randomly, and create problem in scrolling and when I need to select a scrolling choise (ex PIN or alarm).

Is it a know issue of the new firmware version?

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hi, @Lukien, welcome to the Fitbit Community.

Thanks for letting me know your situation in regards to the touch screen taking multiple touches. This is not a reported situation with the update, I recommend you to do the following, please:

- In the Fitbit app, touch your profile picture, touch your Fitbit device and click 'Sync Now'. This will help you synchronize it.
- Restart your device by following the steps here.
- After this, change the clock face of your Versa 4. In the Fitbit app, you can access the image of your profile and the image of your Fitbit device, touch the gallery and the screen and click on the clock face, preferably one of Fitbit and install.

[Lukien]

Thanks you Cris for hints, but unfortunately after your steps the issue Is still present.

[CrisVillaFitbit]

Welcome back and thanks for following the steps I recommended you, @Lukien.

Since you tried the steps and they didn't work, you have and report experiencing very specific behavior, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

[Lukien]

I am not authorized to use the form.

[Nicoletta_87]

Hi, I have the same issue since I bought and updated my device in December 2024.
It is extremely difficult to set alarms or timers as the touch screen doesn't work. And sometimes touchscreen doesn't work at all, and it becomes impossible to even switch off an alarm.
I have tried several resets and a factory reset, but it still doesn't work properly.
What can I do? Is this hardware problem covered by warranty?

[Lukien]

Hi Nicoletta.

I bought It on Amazon and I returned the smartwatch and I bought another one (same model).

With the default firmware, no glitch. After the last upgrade, It has started again the problem.

So I think it Is software issue.

[Nicoletta_87]

Unfortunately I bought it on google store so I can’t return it.
Can someone help us escalate this issue?