Versa 4 not turning on

[kmordue]

Help!

Recently my versa 4 would not turn on when I pressed the button, it would just vibrate. I would then hold down the button and a black screen with dots would appear, and after so nothing. If I held it down again the screen would appear again and alternate with a blue screen with black dots until a black screen with a Red Cross would appear. It would still not turn on. The first time this happened I charged it, despite it being at 80%, and it was fine. 
This was yesterday, and today the same thing happened again. However this time I have been unable to charge it due to being away from home, and now when I press down the button nothing happens, the screen with the dots doesn’t even appear. 
I tried to sync it to my app but that did not work. 
Also, recently the battery hasn’t been the best, draining quicker than normal. 
The watch is less than a year old and hasn’t been in any water/had any damage!

Thanks for any help!

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @kmordue! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for all your efforts.

I suggest you try to do a manual factory reset: 

1. Press and hold the device's button until the screen turns off, then begins to flash.
2. When the screen begins to flash, release the button and immediately press and hold the button again.
3. Wait for the Fitbit logo to appear. Once the logo disappears and the screen begins to flash again, release the button, then press and hold the button again.
4. When the Fitbit logo appears, release the button, then wait for the watch to complete the factory reset.
5. Then follow all the troubleshooting steps from this help article: Why can't I set up my Fitbit device? 

[kmordue]

Hello,

Unfortunately it is still not working.

I've followed these steps (I tried multiple times). It came up with a loading bar at one point, but then went black again. Then when I pressed the button the button nothing happened until I held down the button and the logo came up again.

[FatimaFitbit]

Hi @kmordue!

Thank you for your answer and for your efforts.

Did you try to follow the troubleshooting steps described in this article Why can't I set up my Fitbit device? 

Which phone and Android or iOS version do you have? 

[kmordue]

Hello,

yes I’ve tried all the steps I could - as the Fitbit itself isn’t turning on it’s not an issue with it connecting to my phone so half of them weren’t really relevant. 
I tried resetting while attached to power and still nothing. 

I have an iPhone 12 and am on IOS17.6.1

[FatimaFitbit]

Hi @kmordue!

Thank you for your answer and all your efforts. I'm sorry that the issue continues.

Since you have tried the steps and your Versa 4 still doesn't work, I need more information from you, which is best shared privately. I am sharing a link to a form for you to fill out here.

This form is for you only, so let me know when you have completed it.

[kmordue]

Hello,

I have filled out the form!

Thank you