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Unable to log into Canadian Amazon Alexa account on Versa 4

I previously had Alexa working on my Versa 4 and was able to control Alexa devices in my home, but noticed recently that it was no longer connected.  I tried multiple times to set it up again, but it would always display "Not connected" under Amazon Alexa in the "Smart Features" option in the Fitbit app.  When launching Alexa on the Versa 4, it  would ask me to complete the "Set up Alexa" process in the app.  After hours of troubleshooting, I found that it doesn't allow me to log into my Canadian Amazon account.  Is this a known issue, or is there something I need to do to restore Alexa functionality to my Versa 4?

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