Unable to set up Readiness feature on Versa 4

[meconey]

The ‘Readiness’ feature on my Versa 4 has not worked since I got it, though I have Fitbit Premium. I’ve called customer service multiple times and continue to be told it case is being escalated and a supervisor will contact me. It’s been weeks and I’ve heard from no one! Today I realized the watch as tracked the same number of steps for the last twelve days. Called customer service again and was told the watch needed an update (but there was no notification on the watch!) and that I had to wait another five days to see if either feature would work before customer service would begin the process of replacing the watch or refunding the money. Worse customer service ever! I’ve paid for a watch that doesn’t work along with premium services I haven’t received and Fitbit doesn’t seem to want to do anything about it. Frustrating and very disappointed as my previous Fitbit worked well and I never had any issues with customer service when I needed any help. Has this changed since Fitbit merged with Google?

[Heather-S]

@meconey Hey there, are you sure you have Fitbit Premium? Do you see the "Fitbit Premium" at the top of your Today screen in the app? Do you see the Readiness score tile on your app or is it missing completely? Have you tried removing the Readiness score tile and adding it back or toggling it off for a few days and then back on to see if it'll reset it?

Also, your steps showing the same steps is a glitch when you are tapping back to look at previous days on the Today screen. If you tap on the steps tile and then look at your week of steps, they should have all the accurate steps from each day.

[meconey]

Hi Heather,

Thanks for responding. Yes, I have Fitbit premium and it appears as you asked. I’m not sure how to remove the ‘readiness score tile’… it says that readiness is “turned off” and both times I called Fitbit support no one knew how to turn it on. I was told case would be escalated and someone would get back to me within 48 hrs. No one has. Regarding steps, that feature is now working.