help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

VERSA 4 - DID NOT COMPLETE UPDATE

Wednesday - last edited Wednesday by Fitbit Moderator

Wednesday - last edited Wednesday by Fitbit Moderator

I applied an update to my VERSA 4 recently, it went part way and now is stuck with an incomplete update.

I have so far, and several times:

  1. held the button down until the logo flashes and then a RED X shows up then it shuts off.
  2. Held the button down until it flashes, released the button then pressed it again until the logo with a circle around it shows up. released the button, the progress bar shows up and then nothing happens...
  3. Deleted then reloaded the App.

On the laptop it sees that the Versa 4 is connected ten not connected to Bluetooth.

on the App it sees the Versa 4 then wants to add it to the App but when it gets to the part where i need to input the 4 digit code on the Versa 4, the screen shows no code because it wont reboot to a startup screen.

Is this thing pooched? it worked perfectly fine before I applied the update.

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

Wednesday - last edited Wednesday

Wednesday - last edited Wednesday

Hi @NSWizard , thanks for stopping by, I hope you're doing well.

Thanks for those details and steps you already tried. I see what you are going through regarding the red X on your Versa 4.

I can recommend you to read the following artcle to ensure your device is synced with help of this article.

Please also check if there is any update available on your device like indicated here: Update your Fitbit device. 

Another thing you can do is to restart your device by pressing the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button,  that might also help with your situation.

Best Answer
0 Votes

yesterday

In response to HorareyFitbit

yesterday

Hi,
None of this worked. The Versa will not even get to a screen where anything shows. The unit will not connect to the App. It doesnt show up on Bluetooth for any length of time...
I have tried the 10 second, the 8 second then press again...none of it works. I think the update was faulty as the unit worked just fine until I followed the instructions and tried to apply the update.

Best Answer
0 Votes

yesterday

In response to NSWizard

yesterday

Hi again @NSWizard , thanks for your updates!

I can recommend you as a following step to contact our Support team since they have more specific tools than us here in the Community to look closer at your situation. I will send you a link that you can follow where you can describe your situation and then you can select how you want to contact our Team. Support.

Best Answer