New Versa 4 won't connect to any of my phones

[MykolaMurha]

Hello

The story started over a month ago.

My Versa 1s stopped syncing. I deleted them and tried to add them again, but I got the message "Something went wrong". The device appears in the list, but it is impossible to sync anything from the phone. The device itself hangs in the Connecting status. I talked to Google Support for a long time and nothing was solved. I came to the conclusion that the problem was with the watch. Today my wife gave me a new Versa 4 for my birthday. I tried to connect them, and I couldn't imagine a more disappointing experience. They behave the same way. I tried changing devices, and nothing works; This is a disaster!

Samsung S20FE and Sony Xperia 5 Mark 2, Fitbib APP deleted and reinstalled.

Moderator Edit: Clarified subject

[Magazine]

Same issue with my fitbit … I will reinstall everything and it still goes to the red X

[MarreFitbit]

Hi there, @MykolaMurha. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that you have been having issues with your Fitbit devices. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

Please also make sure you've tried all troubleshooting steps provided here Why can't I set up my Fitbit device?

@Magazine Welcome on board! I'm sorry to hear that your Versa 4 is stuck on the red X. Thanks for already trying to solve the issue prior to posting here. I will do my best to help you with this! 

If you haven't done so yet, would you mind trying to sync? To do so, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please try a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.