Versa 3 and Versa 4 are tracking different distance data

[EoinH2000]

Hi 

Myself and my partner recently ran a half marathon, I have a versa 4 and she has a versa 3.

Upon finishing the race, my total distance was 22km, while hers was 21.2 which is pretty much spot on. We ran at the exact same pace for the duration of the race, I always recorded this with the strava app on my phone and it was close to 22km aswell.

We both have iPhones, mine is a 14 and hers is a 15

Really unsure of what to do here, how can they mine be that far out

Thanks 

[MarreFitbit]

Hi there, @EoinH2000. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear about the discrepancy between your Versa 4 and your partner's Versa 3. I understand your concern and how important it is to you both to have accurate data. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!