Versa 4 battery not charging

[Credit5954]

My versa 4 was fully charged last night but the battery died in 2 hours 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Credit5954. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that the battery of your Versa 4 is draining quickly. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend making sure that your phone's software version is updated. For more information, refer to Check & update your Android version or Update your iPhone or iPad

If you haven't done so yet, please try all tips and recommendations provided here Can I extend my Fitbit device's battery life?

[Wanadoo]

my versa 4 , less than a year old has suddenly started to drain the battery. I have tried all your suggestions, including turning off Bluetooth as well as deleting the alarms, notifications etc but to no avail. Please help

Moderator Edit: Clarified subject

[MarreFitbit]

@Wanadoo Welcome on board. Thanks for following the tips and recommendations I've provided in my previous post. 

Since all the steps you tried didn't work, you have a Versa 4 and report that the battery is not lasting as expected, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Wanadoo]

I have submitted the form as requested

--------

I have submitted the form as you requested.
I look forward to hearing from you soon
******

-------

Moderator edit - merged messages and personal information removed