Versa 4 Black Screen

[Hailiah]

I bought 2x Versa 4s about 2 years ago now, one for myself and one for my son.

My son's one a few days ago ran out of battery completely and after charging only has a blank/black screen.

What do we do?

[EstuardoFitbit]

Hey there @Hailiah, thanks for being part of the community. 

There are a few things I'd like to know before we start doing anything.

Could you please tell me if you can synchronize the device with your son's app? If so, please try restarting the device by holding the button for about 10 seconds.

[Hailiah]

No it wont sync and sync has a red exclamation mark next to it.

Also the green light on the back of his Versa 4 isn't showing.

[Queenah5]

I am experiencing the same black screen  issue and it will not sync.

How do I submit a warranty request?

[EstuardoFitbit]

Hi @Queenah5 @Hailiah, thanks for reaching out.

I'm really sorry to hear about the trouble you're having with your Fitbit Versa 4.

To help us troubleshoot this issue as quickly as possible, please fill out this form.

We'll be sure to keep you posted on any updates.

[Hailiah]

Ok form completed. Thanks

[EstuardoFitbit]

Thanks @Hailiah, for letting me know. 

I'll let the team know about this case so they can help you out!

[ds57]

I am having the same issue.  I've tried everything that troubleshooting has said.  I keep getting the set-up device screen on my phone, but when I get to the verification code all I have is a black screen on my device.

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @ds57.

Thank you for sharing all these details about the inconvenience you've been having with your Versa 4 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[Verss4]

My versa 4 screen is black for days now, I cannot use it at all. I even bought another charger thinking the original one is broken, but after charging it with the new charger it still won't turn on. Not sure what to do?????

[EstuardoFitbit]

Hey there @Verss4, thanks for letting us know about this and welcome to the Community. 

Have you tried cleaning the back of the device? Sometimes, dirt or dust can interfere with charging.

Please try the following:

• Clean the back of your device: Use a soft-bristled toothbrush and a small amount of water to gently clean the charging contacts on the back of your Versa.
• Clean the charging cable pins: Use a cotton swab and rubbing alcohol to clean the pins on your charging cable. Make sure to remove any cotton fibers from the pins.
• Try a different USB port or charger: Plug your Versa into a different USB port on your computer or a UL-certified USB wall charger.