Versa 4 - Call audio issues

[parahvars]

Hi everyone, I bought mine a couple of months ago and everything works well except for one issue: call audio on the watch. Whenever I take calls, the other person has trouble hearing me, even though I can hear them perfectly. The microphone is enabled, and sometimes they can hear me, but it’s very inconsistent, even when I speak louder, move closer, or keep my phone right next to me. It really feels like a microphone problem.

I love the features and think they’re absolutely worth it, but if the watch can’t be reliably used for calls, I’m starting to question its usefulness and may need to look at other options.

Moderator edit: updated subject for clarity

[DavidFitbit]

Hi @parahvars, welcome to the Fitbit Community! It's great to have you here!

Let me help you with the inconsistencies with the microphone while taking on-wrist calls on your Versa 4. Thank you for the troubleshooting steps you have already tried.

The device's behavior you decribe makes me believe it's a hardware issue, but we can't discard the fact it can be a software issue as well. This being said, a restart should resolve a software level issue. 

Press and hold the button for 10 seconds until the Fitbit logo appears on the screen, and then release the button.

[Tammy915]

Hello, I am also having issues with the volume. When receiving a call the caller can hear me fine although, I can't hear them very well. The same happens when talking to Alexa.The volume is very low I have to put my versa 4 watch to my ear in order to hear the caller. I am also having issues with responding to received text messages which doesn't appear to be hearing my voice then shows a Transcription error. I have the volume all the way up on the watch's voice assistant. I have reset watch and tried other manuvers, but nothing is resolving the issues.. Please advise. Thanks!