My experience with my watch since the update is the battery basically works very poorly in an inconsistant way for a lack of a better explanation lol for example I charge it to 100%, disconnect from charge and watch goes to 89%, look at it half an hour later it’s at 74%… then I look at it another half an hour later and it won’t turn on. I put it on charge and it boots up at 77%. But it’s inconsistant, sometimes it’ll last 8 hours or so. I don’t dare to try to track an exercise… I start it and it crashes. If the percentage made sense it wouldn’t be so bad, once it got close to 20% I would put it on charge, even if I had to charge it daily. But I can’t even track a walk or rely on it to work for an hour even if it’s charged to 89%. It’s basically useless. I’ve been doing the troubleshooting periodically for weeks and there has not been any updates released as a fix, nothing. And when I contact the company they won’t acknowledge it is their issue either.
I hate it because having a Fitbit motivates me, I love being able to track my hikes and have step, distance, heart zone goals, etc. and I love being able to look at my sleep too. When you buy a $250 piece of technology you should be able to expect the company to give you a certain standard of service, even after the year warranty period. Prior to the update my watch worked fine. It’s not the physical watch, it’s definitely the firmware. You and I are two customers of thousands affected. Hope the company gets held accountable. I guarantee you their sales will plummet. There is so much competition within the market. Why would we buy another product from a company with such poor standard of service? I am also going to look at Apple Watch and maybe garmin! At least I’m not alone in my experience.
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