Versa 4 is not staying on

[LauraG213]

I haven't had it for a month and earlier this week it won't stay on unless charging. I've tried everything. I'm out of options. Please advise.

[EstuardoFitbit]

Hi, welcome to the Fitbit Community forums, @LauraG213.

Thank you for sharing all these details about the inconvenience you've been having with your Versa 4 and for confirming that you already tried a few troubleshooting steps.

I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

[LauraG213]

Thank you

[EstuardoFitbit]

Your very welcome @LauraG213!

I hope we can get you back on track soon, have a good one!

[LauraG213]

When do you think that customer support will be contacting me?

[EstuardoFitbit]

Hello @LauraG213, nice to see you back! 

Well, to be honest, it can vary depending on the volume of requests. The average time is about 2 days, so it should not take much longer than that.

[LauraG213]

I was chatting with someone and they were going to send a replacement.
When I read the email from Google it said they were sending a refurbished
and a different color. This is not acceptable. I purchased the versa 4
brand new and am paying full price. I expect to get a brand new
replacement. I would now like a return address label so that I can return
the watch for a full refund.

[EstuardoFitbit]

Hey @LauraG213, nice to see you back!

I'm very sorry to read this resolution does not meet your expectations.

Unfortunately, there isn't much I can do for you at this point. Please keep in touch with our support team so they can provide you with the best possible option.

[LauraG213]

Is there a phone number I can call?

[EstuardoFitbit]

Sure @LauraG213, it would depend on your location, so please make sure to call one of the following:

United States: +1 877 623 4997
Canada: +1 877 623-4997
UK: +448000265911
Ireland: +35316917502

United States (International): +1 213-328-5250
United States: +1 888 925 1764
Canada: +1 888 925 1764
UK: +44 808 164 9035
 UK (International): +448000265917