Versa 4 Firmware Update 210.26

[LizzyFitbit]

We’re excited to announce that a firmware update version 210.26 for Versa 4 has been released to all our members. Some of you might already have this update available. If you installed it, let us know what you think!

We release updates to customers in phases. If you don’t see it, check the Fitbit app in a few days, and you’ll see a message when you can install the update. We appreciate your patience while we get this update to all of our customers.

*Firmware releases are not distributed based on region or location and can reach anyone no matter where you reside. We do not recommend performing a factory reset to force the update to your device as your data will be lost and you may not get the update. Please be patient and wait until you see the update banner inside of the Fitbit app to begin the firmware download.

WHAT’S NEW AND FIXED

• YouTube Music controls are now available on Versa 4. For more information, see How do I control music with my Fitbit device?
• Use screen magnification to zoom in/out directly on your watch. For more information, see How do I navigate my Fitbit device?
• We changed the names of the heart-rate zones for clarity. For more information, see How do I track heart rate with my Fitbit device?
• Thanks to advanced Google ML, heart rate tracking accuracy during exercise has been improved to provide you with more precise info on important metrics.
• Your device can now auto-recognize 3 new workout types: elliptical, rowing, and spinning.
• GPS accuracy has been improved by better switching between on-board and connected GPS during a workout.
• This release includes bug fixes and improvements.

Full release notes can be found here.

HOW DO I UPDATE?
See How do I update my Fitbit device? for step by step instructions for updating your Versa 4. If you run into difficulty updating, review these Why can't I update my Fitbit device?

We’re interested in hearing your feedback on this update! Let us know what you like! If you encounter unexpected behavior during or after your update, please post the details below.

[KC4579]

This is my first FitBit which I received as a Christmas gift in 2023. I loved it until this update. Suddenly it does not seem to track my heart rate correctly and when I check my HR manually, FitBit is registering it 10 or 15 bpm lower. This affects my zone minutes and I'm so frustrated I want to toss it out the window. Also, the battery life has decreased. And the app consistently shows up to a 300 step discrepancy from the Fitbit itself (app shows higher step count

[Adityatechnoob]

This update is a disaster, The battery life of my only 4-month-old fitbit Versa 4 has been reduced to half, and while I am in India, it gives me Greenwhich mean time, which I never asked for. Extremely disappointed in this update.(btw anyone have any way to fix this?(the time problem) i have  exams coming up and was going to use the watch for time management,but now i cannot. i tried factory resetting, restarting, and switching the time zones to other ones, but it still didn't change. I invoke consumer warranty rights man like seriously this update has been nothing but a disaster also why do we need Youtube Music Premium to use the feature already included in my watch, because I already had Fitbit Premium (not anymore tho))

Moderator Edit: Formatting

[gaurmalh]

Same with me. I am in India too.. and the timezone is completely messed up shows GMT or US timezones and not anything else.. Need an update soon.

[SGPixelUser]

I encountered the same problem too. Changing to KL, Singapore does not work but Perth works magically. Would appreciate if Google Fitbit can fix this.

[Teong]

Hi! After updated, I faced wrong time issue! 😞 I tried disconnect , re-pair, reinstall, change the time zone. All not working, can't fix it! Kindly advise.

[skijm]

Since the update the heart rate monitor is really, extremely off. I will start walking and my heart rate will be in the 80s and it should be higher, then it will go as high a 180. If I stop walking for a second, it immediately goes back down to the 80s. I used another monitor at the same time just to see and my Versa 4 was so off. I have had many Fitbit devices and they just get worse. I always give Fitbit another chance, but I will not be buying another device.

[HoustonDG]

Well, my Versa 4 had totally bricked! I tried everything possible to reconnect the device to my phones. (I figured if it didn't connect on one phone, maybe it would connect on the other?) Neither phone even detected my Fitvit. Last best hope was for a factory reset. Now, I get the "go to the Fitbit app on your phone," screen, but the Fitbit is not detected, as before, by any Bluetooth device.  I can't even use my Versa as a simple watch, let alone a fitness tracker. I currently have a useless bangle for my wrist. 

[andrrea123]

I think this is what is happening to me too! 

[StefanieBates]

This update has screwed up my calorie tracking. It used to be that it would list calories in and calories burned and the calories remaining FOR THAT TIME OF DAY based on how active I've been. Now it has switched to showing the calories estimated to be burned by the end of the day and how many that means I have left TOTAL. It's making it hard to budget because that number keeps changing. I like the old way, bring it back!! And in the "learn more" it says I have the option to switch it but then it doesn't work...when I go to the dashboard on the internet site, the option that's supposed to be there isn't and it says I have to go to the dashboard in the app. But the app doesn't have the option to change the way the calorie counting/diet stuff works. Very frustrating! 

[StefanieBates]

And now my Versa 4 has stopped syncing altogether... Seems like this update needs rolled back! 

[Kpilon24]

II experience the same problems with my Versa 4. The battery no longer keeps charge for more than 48 hours. I bought it in June 2023. Last fitbit for me:(

[Leslie747]

I've got the reverse.  The phone is working fine and keeps tracking (maybe I should say, it tracks more than the watch, but it freezes up too) but the watch is almost 700 steps behind all the time. I have installed and uninstalled the app figuring it would find the watch, not happening. If I wanted a phone to keep step with me I'd have picked a free one off the internet. 

[BinBerk]

Yep.  My watch stopped syncing too.  This is about two months after my watch wouldn't track my mileage (that got resolved after a couple weeks).  

[FallGuy]

2 issues I have after this update:

1. My Versa keeps alerting that my heart rate dropped below 50 BPM resting heart rate, but the heart rate history screen doesn't show my heart rate anywhere near that low.

2. When I start my exercise, Treadmill, Elliptcal, etc, at exactly the 5 minute mark, it displays "End this exercise" Yes or No and I haven't touched the fitbit.

[morkelbel23]

Since the update, my Versa 4 GPS does not stay connected. The other day, every 6th step the Versa vibrated. It's very irritating when on a 5-mile walk! I have restarted my phone, turn on/off Bluetooth, and tried to restart my Versa. When I do that, the logo shows up and then a red X, so I don't know what to do with that! I know that trees, buildings, clouds, blah, blah, blah, impact connection. That would mean that if I'm out in the open without a cloud in the sky there should be NO issues! This is what I get: 

[NeilTB]

Good to know that you actually have an exercise log - for me it simply says I haven’t done any.

As someone with over a quarter of a century’s experience in software development, testing and service management, what I don’t understand, in the third week now of these issues, is why they haven’t rolled back to the last working version.

Also  - why try and sweep it all under the carpet and pretend nothing is happening? This guarantees to alienate your customer base. They’re not stupid.

This is not what you would expect from Google - very, very poor.

[motherofthings]

This "update" has wreaked havoc with my fitness!  My Fitbit app consistently shows 400 more steps than my Versa 4.  I reset the Versa 4 and reconnected (losing all my information for that day on my watch but not my app), and it worked for 30 minutes, then boom, the 400ish discrepancy was there again and has continued today.  Anyone have similar issue and/or find a solution?  I just ordered a brand new Versa thinking it was my watch (which is less than a year old).  Now I am just agitated!

[motherofthings]

Also, my Fitbit app continuously logs me out at night so I have to log back in every morning.

[StefanieBates]

Where are the admins of this forum? Why hasn't anyone given us an update and/or rolled back? Clearly this latest update is messed up in a lot of ways and it's irritating a LOT of customers! 

[Mpitts]

I also find it very interesting that NO ONE from Fitbit is commenting about
any of these comments on my post from a week ago…everyone seems to have
different issues a few people are having the same issues, but my gosh
Fitbit needs to step up and address this! Clearly no one has benefited from
this update! Hi, have been a loyal Fitbit customer for seven years as well
as my sister and my husband. I cannot see myself purchasing another Fitbit
product when the customer service is so beyond subpar.