help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 GPS - Help!!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-17-2023 23:43

‎07-17-2023 23:43

Please can someone help!! I’ve had my Versa 4 since Christmas and the GPS has never worked!

 

I feel like I have tried all the options that are suggested when you google it…restart the watch, update the app, re-download etc. 

What else can I do? I bought a 4 for the built in feature but it’s been useless! May just got back to my Versa 2.

Any help would be greatly appreciated 🙏🏻!!

Best Answer
0 Votes
3 REPLIES 3

‎07-18-2023 03:18

‎07-18-2023 03:18

Welcome to the Fitbit community, @Cgainsb1!

Sad to hear that you're having issues using GPS on your Versa 4. There are quite a few possible reasons for this. So, before we go into details, please have a closer look here to see what might apply to you:

How do I use GPS on my Fitbit device? 

I'd like to point out that you have to start an exercise manually to get your device using GPS while tracking that exercise. There's no way using GPS for Fitbit Auto-Track.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎07-18-2023 05:30

In response to Talahthas

‎07-18-2023 05:30

Thank you for your reply, I have tried all of this all it still doesn’t work. What would you advise I do?! 

Best Answer
0 Votes

‎07-18-2023 06:08

In response to Cgainsb1

‎07-18-2023 06:08

There has been a lot of solar activity lately that affects GPS.  I would go outside…open the exercise app on the watch…choose an excercise that normally uses GPS like bike or running…scroll down to ensure that GPS is turned on…and wait a couple of minutes to see if it connects.  Once it connects the first time it is quicker to connect the next time.

Best Answer
0 Votes