Versa 4 GPS stopped working

[Reb1234]

I've had my fitbit versa for less than 6 months and the GPS seems to have stopped working. Any suggestions for how to fix it? 

[ManuFitbit]

Welcome to the forums @Reb1234.

Thank you for providing the details regarding your Versa 4. Sorry to know that you are having difficulties with GPS.

Versa 4 uses dynamic GPS that is automatically used whenever your phone is within Bluetooth reach while doing an appropriate exercise. All details can be found here How do I use GPS on my Fitbit device?

If GPS signal disconnects, your phone or Fitbit device continues to search for a signal. Note: If you previously turned off GPS for an exercise, turn it back on before you start the activity.

Nevertheless, if your device can’t connect to GPS satellites, try these tips:

• Restart your Fitbit device.
• Follow the recommendations for wearing your device for exercise. For more information, see How do I wear my Fitbit device?
• Try loosening the band 1 notch.
• Make sure your device doesn't touch your wrist bone.
• Wait until GPS is connected to start the exercise.
• Note that if you’re using GPS for the first time in an area, connecting to GPS satellites might take several minutes. Heavily wooded areas and tall buildings can increase the time it takes to connect to GPS satellites.
• If GPS didn’t connect the first time, wait 5 minutes before you start the exercise again.
• To reduce the time it takes for your device to connect to GPS satellites, hold your arm parallel to your body near your head and at least 2 inches away from you when you connect to GPS and start an exercise.

In addition, please make sure that your Fitbit app is up to date: How do I use my Fitbit app. Also, that your Versa 4 is up-to-date. For more information, see How do I update my Fitbit device?

[Reb1234]

Thanks for your help. I tried the above an it doesn't make a difference. What options do I have to return this? Who can I contact?