08-21-2024
10:45
- last edited on
08-21-2024
12:46
by
MarreFitbit
08-21-2024
10:45
- last edited on
08-21-2024
12:46
by
MarreFitbit
I have a problem with Versa 4. The screen remains black, the battery is charged, I try to restart but apart from vibrations and the screen with the logo, nothing happens.
Moderator Edit: Clarified subject
08-21-2024 13:01
08-21-2024 13:01
Hi there, @Ewa4444. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Versa 4 is still blank. I understand how annoying this can be, I will do my best to help you with this!
In addition to the steps you've done, please try the steps below:
If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face.
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08-22-2024 02:02
08-22-2024 02:02
Hi. Still nothing 😞