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Versa 4 Hourly Activity Goal tile is stuck on 77 steps

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‎07-18-2023 11:04 - last edited on ‎07-31-2023 03:48 by Fitbit Moderator

‎07-18-2023 11:04 - last edited on ‎07-31-2023 03:48 by Fitbit Moderator

My step count for the hourly activity is stuck on 77 steps for my fifth hr, by now I should be on my 8th hr. Anyone know what the problem is . Will not sync either.

Moderator Edit: Clarified subject

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‎07-19-2023 02:34

‎07-19-2023 02:34

Welcome to the Fitbit community, @Becox!

Sad to hear that your Versa 4 isn't working as expected. I'd suggest restarting your device by holding it's side button for around 10 seconds until you'll see the Fitbit logo on it's display.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2, Pixel 4a, Pixel 7

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‎07-18-2023 21:07

‎07-18-2023 21:07

Hi @Becox - it looks like there is a syncing problem.

See Why won't my Fitbit device sync?

Author | ch, passion for improvement.

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‎07-19-2023 02:34

‎07-19-2023 02:34

Welcome to the Fitbit community, @Becox!

Sad to hear that your Versa 4 isn't working as expected. I'd suggest restarting your device by holding it's side button for around 10 seconds until you'll see the Fitbit logo on it's display.

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2, Pixel 4a, Pixel 7
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