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Versa 4 - How do i setup my device after a Factory reset ?

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‎12-27-2024 10:42 - last edited on ‎12-27-2024 11:12 by Fitbit Moderator

‎12-27-2024 10:42 - last edited on ‎12-27-2024 11:12 by Fitbit Moderator

My versa was not vibrating. I reset it and somehow it did a hard reset and now I need to start over but not sure how. It's telling me in the app to go to my profile (not 100% sure where this is) and "set up device" any help would be appreciated. My watch is also not showing my sleep score anymore. Thoughts? 

Thanks so much!

Moderator edit: updated subject for clarity

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‎12-28-2024 09:30 - edited ‎12-28-2024 10:12

‎12-28-2024 09:30 - edited ‎12-28-2024 10:12

Hi there @Muse73!

A warm welcome to the Fitbit Community!

Thank you for letting us know about this situation and for all your efforts.

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation.

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